At Nekakagi Store, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with a clear and simple refund process.
Eligibility for Refunds:
- Items must be returned within 30 days of receipt.
- Items must be in their original condition, unworn, unwashed, and with all tags still attached.
- Sale or clearance items are not eligible for a refund.
Non-Refundable Items:
- Gift cards.
- Customized or personalized items.
Refund Process:
- To initiate a refund, please contact us at [email protected] with your order number and reason for return.
- Once your return is approved, we will provide the return shipping details.
- After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and credited to your original payment method within 7-10 business days.
Shipping Costs for Returns:
- Shipping costs for returning items are the responsibility of the customer unless the return is due to a defective or incorrect item.
Late or Missing Refunds:
- If you haven’t received your refund yet, please first check your bank account and contact your credit card company, as processing times can vary.
- If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].
We aim to make your shopping experience with Nekakagi Store seamless and enjoyable. If you have any questions about our refund policy, don’t hesitate to reach out to us at [email protected].