At Nekakagi Store, we aim to ensure that you are fully satisfied with your purchase. If for any reason you are not happy with your item, we offer a straightforward return process.
Eligibility for Returns:
- Returns must be made within 30 days of receiving the item.
- Items must be in their original condition: unused, unwashed, and with all tags attached.
- Items on sale or marked as final sale cannot be returned.
Non-Returnable Items:
- Gift cards.
- Customized or personalized items.
Return Process:
- To initiate a return, please contact us at [email protected] with your order number and the reason for the return.
- We will provide you with the return shipping address and instructions.
- Vietnam Returns: 39 Nguyen Kinh Chi, Duc Ninh, Dong Hoi, Quang Binh 47000, Vietnam.
- US Returns: 420 6th St, Burlington, CO 80807, United States.
- Once we receive and inspect the returned item, we will notify you about the approval of your return.
- Upon approval, you can choose between a refund to your original payment method or store credit.
Return Shipping Costs:
- Customers are responsible for covering the return shipping costs unless the item is defective or incorrect.
- Shipping costs are non-refundable.
Processing Time:
- Once the returned item is received and approved, please allow 7-10 business days for the refund to be processed.
Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us at [email protected] immediately. We will work to resolve the issue at no additional cost to you.
For any further assistance with returns, please reach out to us at [email protected]. We are here to help and ensure you have a positive experience with Nekakagi Store!